How to Bid

signup Register

Register with My Account for a free account before you bid in an online auction. Simply enter your email address and create a password. You will then be directed to a second page to add extra details and complete your bidding account.

search Search

Search for items on using the categories at the left or the featured categories on the homepage, or enter keywords in the search box at the top of the page. Results will be presented on a search results page where you can further refine by location, price, brand or other criteria.

research Research & Inspect

Once you have identified your item(s) of interest, research by checking photos and comparing products online, contact the GraysOnline support team for more information or to arrange an inspection. Many large, high value items offer inspections, look for the support contact on the lot page to view the item location & find the inspection time in the "Inspection" tab.

bid Bid

Locate the item you wish to bid on, whilst logged into My Grays. Bids can be placed in two ways: Standard Bid and Autobid

A) Standard Bid
To place a Standard bid, select a bid price from the drop down menu and click ′place bid′. As a general rule most bidders will select the next increment needed to win the item. Ensure the Standard bid button is highlighted, select the quantity of the item you want and the bid price you wish pay. Once you confirm your bid you will be shown a bid summary page.

B) Autobid
To use Autobid, select the maximum amount you′re willing to pay for each item you are bidding on. Once you have confirmed a bid, you are committed to pay up to the maximum price you have bid for each item if you win. GraysOnline autobid system compares your bid to other bidders and increases your bid by increments up to your maximum bid amount if necessary to win the auction. If someone bids higher than your maximum amount, you will receive an email indicating that you have been outbid. You may then decide to increase your maximum amount. This can be done at any time before an auction ends.

purchase Purchase

Winning Bidder
If you are the winning bidder, you will receive an invoice via email. Please settle the invoice via ETF to the Grays account.

Unsuccessful Bidder
If you are an unsuccessful bidder, you will be contacted by Grays and provided with the option of either retaining your deposit for an upcoming auction or request your deposit be refunded to your nominated account within 5 working days (Monday-Friday).

collect Collect

Once full payment has been received, you can collect your goods. You will be sent the item's location information with pickup times; make sure you bring the invoice and identification.

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