Registering an account with Grays Mideast allows you to buy with Grays Mideast.

1) Select 'Join' from the home page and fill in your details for a new account.

2) Don't forget to specify your Grays Mideast Mail options for Grays Mideast

3) Hit the Register Button

Once you have completed the initial registration you will need to supply your address and payment details before you can start purchasing with Grays Mideast.

Your registration is both safe and secure, the Privacy and Security of your personal information collected on our website is very important to us. For more information please read our Privacy Statement or contact one of our Customer Service teams.

We at Grays Mideast ensure our customer's details are kept safe and confidential at all times. However, there are instances where we may need to disclose certain information you have provided to third parties.

Such instances are:

In cases where we are providing shipment of goods from our warehouse, we may supply your name, delivery address and telephone number to couriers during the dispatch process. We require all couriers to ensure that our customers’ details remain confidential.

Your details may be passed to a third party, if necessary, for the purpose of processing and collection your payment of any purchases

We may disclose your information to the vendor of any goods or services that you purchase through our site, for example, where the vendor is required by law to supply details of the purchaser. Our vendors are bound to act within the terms of our Privacy Policy

We may disclose your personal information if required under, or authorised by any law

Grays Mideast uses 'cookies' to keep track of what pages have been viewed when you enter our website.

We use these 'cookies' to collect general information about visitor behaviour on our site, track function and help us to develop better functionality within our service.

It is important to note that 'cookies' will be stored in your browser but they do not capture your personal information or provide us with your identity. We may also use outside advertising companies to display ads on our website. These ads may also contain 'cookies' which are tracked by that advertising company, not by Grays Mideast, and we do not have control over the information that they collect.

The information that you provide is necessary to complete your purchase with Grays Mideast and to receive communications from us during the bidding and purchase process. Date of birth is required to verify that you are at least 18 years of age.

If you have any questions about Grays Mideast please contact our Grays Mideast Customer Service advisors by emailing customerservice@graysMideast.com

You will settle your invoice via Electronic Funds Transfer (ETF) to the Grays account.

Winning Bidder
If you are the winning bidder, you will receive an invoice via email. Please settle the invoice via ETF to the Grays account.

Unsuccessful Bidder 
If you are an unsuccessful bidder, you will be contacted by Grays and provided with the option of either retaining your deposit for an upcoming auction or request your deposit be refunded to your nominated account within 5 working days (Monday-Friday).

Once full payment has been received, you can collect your goods. You will be sent the item's location information with pickup times; make sure you bring the invoice and identification.

If you have any questions about Grays Mideast please contact our Customer Service advisors by emailing customerservice@graysMideast.com

If you're looking to sell your excess stock, liquidated inventory or business assets, we can help.

Grays Mideast is a Middle Eastern online marketplace, offering a huge range of consumer, industrial and commercial goods, direct from manufacturers and distributors.

We offer our customers great value and convenience and our vendors and efficient alternative sales channel. It’s a cost-effective and highly efficient way to manage your inventory and get the best possible return on your assets.

With our regional partners, we have expert staff in the Middle East, Africa, Asia and Australia. No matter what industry you’re in, our specialists can advise on the best way to reach new customers and increase your sales through Grays Mideast.

Many of the world's leading companies and brands are already using Grays Mideast to sell more of their products. If you'd like to join them, we'd like to hear from you.

You can send through your information using the form available on the Grays Mideast website - Sellers page or you could forward your details to sell@graysMideast.com

Alternatively you can contact our service staff by emailing customerservice@graysMideast.com

We understand your business and industry: our industry expertise spans over 70 categories.

We can look after you no matter where you are: use our global network to reach our network of buyers or clear excess equipment directly from your location.

Our customers receive genuine advice and support: they can contact our customer service team for helpful advice by email.

Your goods will be listed on one of the leading regional and global multi-category industrial sites. We target relevant buyers and drive traffic through our targeted marketing and established base of buyers throughout the Middle East and around the world.

We'll customise a solution to suit you to support the specific needs of your business. Drawing on the expertise Grays eCommerce Group and our regional partners, we can provide services including valuation, asset management consulting and logistics management.

If you have any questions about Grays Mideast please contact our Grays Mideast Customer Service advisors by emailing customerservice@graysMideast.com

customerservice@graysMideast.com

For all enquiries regarding Grays Mideast please email our Customer Service Team.

The shipping calculator is a tool available on our website to ensure you are able to view all freight charges before bidding on a particular item.

The Shipping Calculator calculates the freight, handling, packaging and insurance cost for the delivery of an item to a nominated postcode and can be located in all lot descriptions.

Simply click on the Truck symbol and it will automatically calculate freight charges to your registered delivery address. Freight to your postcode will then be broken down into 'shipment rate' and 'per item rate'.

Freight is calculated by adding the 'shipment rate' and then the 'item rate'

The shipment rate is the base rate depending on the zone of destination - metro/regional and country

The cost of the item rate depends on the weight and size of the item

To calculate for 1 item:

Shipment rate + item rate = total cost

To calculate for multiple units of the same item:

Shipment rate + (item rate x multiples of the units) = total cost

Freight consolidation across sales (ie. different sale number) is not possible.

Please note, we are unable to consolidate freight on certain items such as wine, high value Jewellery, large palletised items and certain artworks.

If you have any questions about Grays Mideast please contact our Grays Customer Service advisors by emailing customerservice@graysMideast.com

A Standard bid is a bid placed for a single amount.

To place a Standard bid you must select a bid price from the drop down menu and click 'place bid'. As a general rule most bidders will select the next increment needed to win the item.

Ensure the Standard bid button is highlighted, select the quantity of the item you want and the bid price you wish pay.

Once you confirm your bid you will be shown a bid summary page.

If you have any questions about Grays Mideast please contact our Grays Customer Service customerservice@graysMideast.com.

Autobids are a convenient way of continuing to bid on an item while you are away from your computer.

How Autobids work

Select the maximum amount you're willing to pay for each item you are bidding on. Once you have confirmed a bid, you are committed to pay up to the maximum price you have bid for each item if you win.

Grays Mideast autobid system compares your bid to other bidders and increases your bid by increments up to your maximum bid amount if necessary to win the auction.

If someone bids higher than your maximum amount, you will receive an email indicating that you have been outbid. You may then decide to increase your maximum amount. This can be done at any time before an auction ends.

How to Place an Autobid?

To place an Autobid, please ensure you are a registered member with GraysOnline and have signed in prior to placing a bid.

1. Select the Autobid function by clicking on the circle next to auto bid

2. Select the maximum bid price you are willing to pay for each item from the drop down menu

3. Click place bid

4. Check the details are correct and confirm bid

IMPORTANT: The bid amount you select for your auto bid is per item, if you are bidding on more than one item please take the total price including freight and buyers premium into consideration before committing to the auction.

If you have any questions about Grays Mideast please contact one our Customer Service via the following email.

customerservice@graysMideast.com

A vendor may set a minimum reserve price on their asset. You will see "Reserve not met" beside the bidding price of the item.

Once bidding meets or exceeds the reserve price the "Reserve not met" label will be removed, and at the end of the auction, the highest bid for each item(s) will win the asset.

If the reserve price has not been met when the auction closes, the vendor will be informed of the highest bid made. If the vendor wishes to proceed, the highest bidder may be contacted regarding a potential purchase of the asset.

Please note: that when you confirm your bid, it is still accepted as a valid bid even when the "Reserve not met" label is shown.

Grays Mideast sells a wide range of products in a variety of Conditions on behalf of our Vendors.

The Condition of each product is stated on its Lot Page and we strongly urge you to familiarise yourself with the Condition prior to bidding.

Please carefully consider the below:
It is important that you read the Lot Description for possible additional information on the Condition of the product including any applicable warranty details. You should take the Condition and the Lot Description into account when you place your bid as we do not offer refunds if you change your mind about your purchase.

Product Conditions

NEW
Products listed as 'New' are unused and still in their original packaging, complete with manuals and accessories, although they may not necessarily be the latest model.

RESEALED
Products listed as 'Resealed' have not been sold to a consumer. Items will generally still have their original packaging but it may have been opened for testing or other purposes. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different).

RECONDITIONED / FACTORY REFURBISHED
Products listed as 'Reconditioned' have typically been used by a consumer for a limited period but then have been tested and repaired where necessary (unless otherwise specified) so that they function according to the manufacturer's specifications. Some items may vary from this standard and any variances are specified in the product description. Please note some individual items may show signs of wear, such as scratches and marks common with used items. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).

PHOTOGRAPHY SAMPLE
Products listed as ‘Photography Sample’ have been received into a Grays warehouse in brand new condition and then unboxed and assembled (where needed) to be used in a photography shoot. Items will be repackaged where possible although in some instances where assembly is required this may not be feasible. Items will still be in excellent condition and include all relevant manuals and accessories.

DEMO
These items may have been used by manufacturers or distributors for display, demonstration or promotional purposes. Please note that some individual items may show signs of wear common with used items. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).

EX LEASE
Products listed as 'Ex Lease' have been returned to a rental company at the expiry of a corporate usage lease. Please note Ex Lease items may show signs of wear common with used items. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).

SECONDS
Products listed as 'Seconds' may have been sold to a consumer previously, have experienced some usage, display some minor physical defects/damage or experience functional faults. In some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).

USED
Product listed as 'Used' have experienced moderate to heavy usage by consumers and have not been tested to ensure that they function according to the manufacturer's specifications. Some individual items may show signs of wear common with used items and in some instances accessories may vary from the standard (for example, software or manuals may be missing or different, no original packaging).

INSURANCE CLAIM
These products have been subject to an insurance claim and may contain shop soiling, packaging, physical and or other types of damage which may be unknown to us. Please refer to the auction overview or the items description for further information regarding its condition.

OTHER
Products are listed as being in 'Other' Condition when they do not fit in to any of the other Conditions listed above.

Like all traditional in house auctions Grays charges a Buyer's Premium. This is an administration fee that is applied to the bid price of an item won at auction.

It is always a percentage of the purchase price and may vary, depending on the sale category. It is important to review the lot description for details.

There are also two types of buyer’s premium:

Standard Buyers Premium, where regardless of the final bid price, the buyer’s premium remains at the set percentage (please refer to lot description).

Variable Buyer Premium, where the percentage of buyer’s premium will change once a certain bid price threshold is reached. For example, an item may be subject to 20% buyer’s premium when the bidding is less than $1000, moving to 10% buyer’s premium once the bidding reaches $1000 or more.

The Buyer's Premium is payable at the same time as the Winner's Amount, and forms part of the total Invoice amount which is paid by the winning bidder. The Buyer's Premium may be inclusive or exclusive of GST, depending on the sale category.

Buyer's Premium is not applied to Buy Now sales, as these reflect a retail environment.

If you have any questions about Grays Mideast please contact one our Customer Service via the following email.

customerservice@graysMideast.com